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Three hands, each holding up a bao. 2 of them, are whole wheat vegetable bao.

SUPPORT & FAQ

Have a question? We're here to help

Questions or feedback on your Catering or Event order?

Reach out to customer support.

Questions or feedback on your wowbao.com order?

Delivery and customer service from wowbao.com is handled by DoorDash. Please reach out to DoorDash customer support.

If you placed a Pickup order, please contact customer support.

Questions or feedback on your order from Grubhub, Uber Eats or DoorDash?

For orders placed through a 3rd party delivery app (DoorDash, Grubhub, or UberEats and Postmates), please contact their customer support team directly through the links below.

DoorDash

Grubhub

Uber Eats

Postmates

Questions or feedback on your in-store order?

Contact customer support for orders placed at one of our Chicago brick & mortar or airport locations.

Why can’t I pick up my Dark Kitchen order?

Some Dark Kitchen locations only offer Delivery.

How do I order from a Dark Kitchen?

To order from a Dark Kitchen, find the location near you, then click “ORDER ONLINE.”

What is a Dark Kitchen?

A Dark Kitchen, or Ghost Kitchen, operates in the underutilized space of an existing restaurant. Wow Bao has partnered with local restaurants across North America to launch over 500 Wow Bao locations.

Where is my Wow Bao order coming from?

Go here for information about Wow Bao’s brick and mortar stores.

Go here for information on our Dark Kitchen Program and locations across North America.

Go here for information about our Airport locations.

Is there a Wow Bao near me?

There might be! To see if there is a Wow Bao steaming near you, head to our locations page.

If you’re having an emergency, please call 9-1-1

I follow a plant based diet. What can I eat?

Wow Bao offers a variety of plant-centered options.

Vegetarian: Whole Wheat Vegetable Bao, Green Vegetable Potstickers/Dumplings, and All Vegetable Bowl

Vegan: Green Vegetable Potstickers/Dumplings and All Vegetable Bowl

For more information, view our complete allergen guide.

* Some of the items listed are only available at select locations. Please reference your location’s menu for item availability.

I have an onion restriction. What can I eat?

Items made without onions include our Teriyaki Chicken Bao, Vegetable Bao, Coconut Bao, Cheeseburger Bao, Teriyaki Chicken Bowl, Orange Chicken Bowl, Green Vegetable Potsticker/Dumplings, Ginger Chicken Potsticker/Dumplings.

For more information, view our complete allergen guide.

* Some of the items listed are only available at select locations. Please reference your location’s menu for item availability.

I have a gluten restriction. What can I eat?

Items made without gluten include our Teriyaki Chicken Rice Bowl, Gluten Free Teriyaki Chicken Bao, Thai Herb Bone Broth, and many of our specialty drinks.

For more information, view our complete allergen guide.

* Some of the items listed are only available at select locations. Please reference your location’s menu for item availability.

I have a peanut allergy. What can I eat?

Items made without peanuts include our BBQ Berkshire Pork Bao, Teriyaki Chicken Bao & Bowl, Spicy Mongolian Beef Bao, Coconut Custard Bao, Chocolate Bao, Orange Chicken Bowl, Green Vegetable Potsticker/Dumplings, Ginger Chicken Potsticker/Dumplings, All Vegetable Bowl and more.

For more information, view our complete allergen guide.

*Some of the items listed are only available at select locations. Please reference your location’s menu for item availability.